Terms of Service | Convayro

Last updated: 4 August 2026

These terms are an agreement between you (the business subscribing) and Lewis George Alan Price trading as Convayro, ABN 21 525 185 214 ("Convayro", "we", "us"). By subscribing through our checkout or accepting these terms at purchase, you agree to them.

1. What we provide

Convayro provides a done-for-you client communication and growth system for your business, including as applicable to your plan:

a client retention and reactivation system operating on automated schedules, including an initial large-scale reactivation campaign to your existing client list;
automated Google review requests to your clients following their appointments;
a unified inbox consolidating your business communications (SMS, phone, and connected social channels), with missed-call text-back or AI call handling as applicable;
a dedicated business phone number provisioned for your account (included in the Standard, Core and Voice AI plans; charged monthly on the Reviews plan - see clause 3);
a custom clinic website, Google Business Profile optimisation, and paid advertising management - where included in your plan or purchased as add-ons (clause 3A).

Plan features may be improved or updated over time. If we materially reduce something your plan includes, we will give you at least 30 days’ notice.

2. Price and billing

The subscription fee is stated at checkout in AUD, GST inclusive, and is billed monthly in advance to your nominated payment method via our payment processor (Stripe).
No lock-in. You can cancel any time (clause 8); your subscription simply runs to the end of the current billing period.
We may change pricing with at least 30 days’ written notice. Changes never apply retrospectively.
You are responsible for keeping a valid payment method on file.

3. Included messaging and usage charges

Your subscription includes a monthly messaging allowance. The allowance depends on the plan you selected at checkout - your plan and its price are shown on the checkout page and on every invoice.

Standard plan ($550/month):

Launch Boost (your first two billing months): 650 text message segments and 175 picture messages per month - sized so that the initial reactivation of your full client list is included.
Ongoing (from your third billing month): 500 text message segments and 100 picture messages per month.

Core plan ($480/month):

300 text message segments and 50 picture messages per month, every month, from your first billing month (no Launch Boost period).
Large one-off campaigns are the exception: if we run a large reactivation campaign for you (for example the initial reactivation of your full client list at launch), it may exceed the included allowance. We will estimate that usage with you before the campaign is sent, and the excess is billed at the overage rates below.

Reviews plan ($250/month):

Includes the automated Google review system only - review requests sent to your clients following their appointments, from your dedicated business number.
No messaging allowance is included. All messages sent under this plan are billed at the usage rates below and itemised on your next invoice.
Your dedicated business phone number is charged at $15 per month (GST inclusive) on this plan.

On every plan:

A “segment” is a standard SMS unit of up to 160 characters; longer texts count as multiple segments. A picture message (MMS) counts as one unit regardless of its text.
Allowances reset monthly and unused units do not roll over.

If your usage exceeds the included allowance in a billing month, the excess is charged at $0.20 per text segment and $0.85 per picture message (GST inclusive), itemised on your next invoice. Most businesses stay within their allowance in a normal month; we will also notify you if you approach 80% of an allowance in any month. Overage rates may be adjusted with 30 days’ notice (for example if carrier costs change).

Voice AI (AI call handling):

Voice AI is $450 per month as a standalone service, or $350 per month when added to a CRM plan (Standard or Core).
Your Voice AI subscription includes 190 minutes of AI-handled call time per month. A minute is counted per commenced minute of an AI-handled call; calls answered by you or your team are not counted.
Usage beyond the included minutes is charged at $0.45 per minute (GST inclusive), itemised on your next invoice. Included minutes reset monthly and do not roll over.
The 80% notification and 30-day rate-change notice above apply to Voice AI minutes in the same way.

If your usage pattern is persistently and substantially atypical (several times a normal business’s volume), we will contact you to discuss a plan that fits - we will never simply run up charges without talking to you.

3A. Add-on services and one-off builds

Each of the following can be added to any plan, or purchased on its own where agreed. All prices are AUD and GST inclusive.

Google Business Profile optimisation: $495 one-off. A one-time full optimisation of your Google Business Profile. Included at no charge when you pay your subscription quarterly rather than monthly.
Custom clinic website: $1,500 one-off. Design, build and launch of your website. Hosting and maintenance are included while you hold an active Convayro subscription. Ownership and licensing are set out in clause 7.
Paid advertising management: from $500 per month. We build and manage your advertising campaigns (Google or Meta), including tracking and monthly reporting. Your advertising spend is separate: you set it, and it is paid by you directly to the advertising platform on your own billing - it is not part of our fee and we never hold your ad budget. The cancellation terms in clause 8 apply; no lock-in.

4. Getting started

Onboarding begins when your first payment is processed. Your system is typically live within 7–14 days, subject to you providing reasonable access and materials (business details, channel access, client list where applicable).
The initial reactivation campaign is scheduled with you during onboarding.
Some features depend on third-party approval processes (for example phone number registration) whose timing is outside our control.

5. Your responsibilities

Your client list and consent. You confirm you have the right to communicate with the contacts you provide, and that messages we send on your behalf to your clients are sent with the consent required by the Spam Act 2003 (Cth) and any applicable law. We honour opt-outs automatically; you must not ask us to message anyone who has opted out.
Accuracy. You are responsible for the accuracy of business information you provide (services, prices, hours, qualifications). Content we prepare is based on what you give us.
Regulated industries. Where your industry is subject to advertising rules (for example health practitioner advertising), we prepare content with those rules in mind, but you remain the advertiser and are responsible for the accuracy of claims about your own services and qualifications, and for maintaining your registrations.
Automated publishing. Parts of the service publish automatically on your behalf (for example review requests, retention messages, and content posting where included). You can ask us to pause or adjust any automated element at any time.
Account security. Keep your login details secure; activity under your account is your responsibility.

5A. Responsibility for your communications

Messages sent through the service to your clients are sent on your behalf and at your standing instruction. To the maximum extent permitted by law, you are responsible for, and you indemnify us against, claims, penalties and costs arising from: contacts you provide without the required consent; instructions to message people who have opted out or must not be contacted; the accuracy of claims about your own services and qualifications; and your compliance with laws that apply to your industry’s advertising and communications. This does not apply to the extent a claim arises from our failure to follow your instructions or from our own breach of these terms.

6. Data

Your client list and customer data remain yours. We process them only to deliver the service, as your service provider, consistent with the Privacy Act 1988 (Cth) and our Privacy Policy.
On cancellation, we will provide an export of your contact list on request within 30 days of your subscription ending, after which we may delete service data associated with your account.
We record sales and support calls for quality and record-keeping. You will be told at the start of a recorded call and may ask not to be recorded.

7. Intellectual property

We own the Convayro platform, systems, templates, automations and know-how. You receive a licence to benefit from them while subscribed - not ownership of them.
You own your business’s content: your name, branding, photos, and information about your business, and anything you provide to us.
Where your plan includes a website: the site is built on our platform and templates and is licensed to you while subscribed. Your domain name is yours where registered in your name, and we will assist with transfer of your domain on request. Content specific to your business (your text, your images) is yours.
If you give us feedback or suggestions, we may use them to improve the service without restriction.

8. Cancellation

Cancel any time by written notice (email is fine). Cancellation takes effect at the end of the current billing period; no further charges after that.
Amounts already billed, including usage charges incurred, remain payable. Refunds are not provided for a partly-used billing period, except as required by law (see clause 11).

9. Failed payments and suspension

If a payment fails we will retry it over the following 14 days and notify you.
If payment remains outstanding 7 days after the first failure, we may suspend the service until payment is made. Suspension does not cancel your subscription or waive amounts owing.
If payment remains outstanding for 30 days, we may terminate the subscription and, after a further 30 days, delete service data associated with the account (your contact export remains available on request per clause 6).
Initiating a card chargeback for validly billed amounts instead of contacting us is a breach of these terms; we may suspend service, contest the chargeback with our records, and recover reasonably incurred costs.

10. Service expectations and results

We aim for high availability, but the service depends on third-party platforms and carriers (telecommunications networks, messaging carriers, hosting and platform providers, social networks), and we do not promise uninterrupted or error-free operation. Message delivery depends on carriers and recipients’ devices and cannot be guaranteed.
We do not guarantee specific business outcomes - numbers of reviews, rebookings, leads or revenue depend on factors outside our control, including your market, your service quality and your clients. We share real performance data with you rather than promising results.

11. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, it is limited, at our choice, to re-supplying the relevant services or paying the cost of having them re-supplied.

12. Liability

Subject to clause 11: neither party is liable to the other for indirect or consequential loss (including lost profits, revenue or goodwill); and our total aggregate liability arising out of or in connection with the service in any 12-month period is capped at the subscription fees you paid in that period. You are responsible for claims arising from the contact data you provide and the instructions you give us (for example, asking us to message contacts without the required consent).

13. Term, termination by us, and survival

These terms apply while you hold a subscription.
We may terminate with notice if you materially breach these terms and do not remedy the breach within 14 days of being notified, or immediately where the breach is incapable of remedy or creates legal risk (for example unlawful messaging instructions).
Clauses which by their nature survive (data, intellectual property, liability, Australian Consumer Law, governing law) survive cancellation or termination.

14. General

Force majeure: neither party is responsible for delay or failure caused by events beyond reasonable control, including carrier and platform outages, natural events and government action.
Assignment: you may not assign this agreement without our consent; we may assign it as part of a business sale or restructure with notice to you.
Notices: we send notices to your account email; you send notices to hello@convayro.com.
Changes to these terms: material changes will be notified at least 30 days before taking effect, by email or prominent notice on this page. Continued use after the effective date is acceptance.
Entire agreement / severability: these terms plus our Privacy Policy and your order form the whole agreement; if any part is unenforceable, the rest continues.
Governing law: New South Wales, Australia. We both agree to try to resolve any dispute in good faith within 30 days of written notice before commencing proceedings; the courts of New South Wales have jurisdiction.

Contact: hello@convayro.com · Convayro, ABN 21 525 185 214