Terms of Service | Convayro

Last updated: 14 September 2026

These terms are an agreement between you (the business subscribing) and Lewis George Alan Price trading as Convayro, ABN 21 525 185 214 ("Convayro", "we", "us"). By subscribing through our checkout or accepting these terms at purchase, you agree to them.

1. What we provide

Convayro provides a done-for-you client communication and growth system for your business, including as applicable to your plan:

a client retention and reactivation system operating on automated schedules, including an initial large-scale reactivation campaign to your existing client list;
automated Google review requests to your clients following their appointments;
a unified inbox consolidating your business communications (SMS, phone, and connected social channels), with missed-call text-back or AI call handling as applicable;
a dedicated business phone number provisioned for your account (included in the Standard, Core and Voice AI plans; charged monthly on the Reviews plan - see clause 3);
a custom clinic website, Google Business Profile optimisation, and paid advertising management - where included in your plan or purchased as add-ons (clause 3A).

Plan features may be improved or updated over time. If we materially reduce something your plan includes, we will give you at least 30 days’ notice.

2. Price and billing

Your price is what you accept at checkout. The plan prices, build fees and included allowances on this page are our standard rates. Where your checkout, invoice or a written proposal we send you states a different fee, build fee, payment schedule, included allowance or start date for a service, that stated amount applies to your engagement and prevails over the standard rate on this page. Everything else in these terms - what each service includes, usage and overage rates, cancellation rights, ownership and billing mechanics - applies unchanged.
The subscription fee is stated at checkout in AUD, GST inclusive, and is billed monthly in advance to your nominated payment method via our payment processor (Stripe).
No lock-in. You can cancel any time (clause 8); your subscription simply runs to the end of the current billing period.
We may change pricing with at least 30 days’ written notice. Changes never apply retrospectively.
You are responsible for keeping a valid payment method on file.

3. Included messaging and usage charges

Your subscription includes a monthly messaging allowance. The allowance depends on the plan you selected at checkout - your plan and its price are shown on the checkout page and on every invoice.

Standard plan ($580/month):

100 picture messages (MMS) and 100 text message segments per month, every month, from your first billing month.
Large one-off campaigns are the exception: if we run a large reactivation campaign for you, it may exceed the included allowance. We will estimate that usage with you before the campaign is sent, and the excess is billed at the overage rates below.

Reviews plan ($250/month):

Includes the automated Google review system only - review requests sent to your clients following their appointments, from your dedicated business number.
No messaging allowance is included. All messages sent under this plan are billed at the usage rates below and itemised on your next invoice.
Your dedicated business phone number is charged at $15 per month (GST inclusive) on this plan.

On every plan:

A “segment” is a standard SMS unit of up to 160 characters; longer texts count as multiple segments. A picture message (MMS) counts as one unit regardless of its text.
Allowances reset monthly and unused units do not roll over.

Your included allowance may be provided either as a counted monthly allowance or as messaging credits loaded into your account each month; both work identically and reset monthly. If your usage exceeds the included allowance in a billing month, the excess is charged at $0.20 per text segment and $0.85 per picture message (GST inclusive), billed either as an itemised line on your next invoice or automatically to your payment method on file as usage occurs, depending on how your account is configured. Either way the rates on this page are the rates you pay. Most businesses stay within their allowance in a normal month; we will also notify you if you approach 80% of an allowance in any month. Overage rates may be adjusted with 30 days’ notice (for example if carrier costs change).

Voice AI (AI call handling):

Voice AI is $450 per month as a standalone service, or $350 per month when added to the Standard plan.
Your Voice AI subscription includes 190 minutes of AI-handled call time per month. A minute is counted per commenced minute of an AI-handled call; calls answered by you or your team are not counted.
Usage beyond the included minutes is charged at $0.45 per minute (GST inclusive), billed as an itemised line on your next invoice or automatically to your payment method on file, per your account configuration. Included minutes reset monthly and do not roll over.
Voice AI included as part of a package: where Voice AI is added to your plan at a reduced or waived service fee as part of an agreed package, no included-minutes allowance applies unless your checkout page or written agreement states one - all AI-handled call time is billed at the per-minute usage rate above, from the first minute, billed as an itemised line on your next invoice or automatically to your payment method on file, per your account configuration. The same applies to any other AI usage the packaged service generates, at the usage rates on this page.
The 80% notification and 30-day rate-change notice above apply to Voice AI minutes in the same way.

Growth System plan ($597/month):

Our complete front-desk and growth system for a single practice: your website with its interactive quiz and self-assessments, the AI phone assistant (answering and consented callback calls), automated result and follow-up emails, booking system, and lead notifications, with hosting and maintenance included.
Includes 200 minutes of AI-handled call time and 100 text message segments per month. Minutes and segments are counted, notified and reset exactly as described above, and usage beyond an included allowance is charged at the overage rates on this page and itemised on your next invoice.
The Growth System is commissioned by a one-off build fee (clause 3A). Your monthly subscription starts when your system goes live on your own domain and phone number - not at checkout - and your first monthly invoice is dated from that go-live day.
Outbound AI calls are made only to people who have expressly requested a call (for example by ticking the call-me option on your website), inside legal calling hours, with automatic opt-out honoured on the call. We do not make cold outbound AI calls.
No lock-in: the cancellation terms in clause 8 apply to this plan like any other.

If your usage pattern is persistently and substantially atypical (several times a normal business’s volume), we will contact you to discuss a plan that fits - we will never simply run up charges without talking to you.

Appointment Guarantee plans ($1,500 or $1,800 per month; or $3,800 or $4,000 for 3 months paid upfront):

The front-desk and growth system in the configuration stated at checkout, backed by a written appointment guarantee: 15 Qualifying Appointments in each Guarantee Month on the monthly plans, or 50 Qualifying Appointments across the term on the 3-month upfront plans. If the target is missed, the plan fee for that period is refunded in full, or at $100 per appointment short, depending on the guarantee structure shown at checkout. The full definitions, conditions and claim process are in clause 3C.
Included messaging and AI call allowances are as stated at checkout; usage beyond an included allowance is charged at the overage rates on this page and itemised on your next invoice.
No lock-in: the cancellation terms in clause 8 apply to these plans like any other.

3A. Add-on services and one-off builds

Each of the following can be added to any plan, or purchased on its own where agreed. All prices are AUD and GST inclusive.

Google Business Profile optimisation: $495 one-off. A one-time full optimisation of your Google Business Profile. Included at no charge when you pay your subscription quarterly rather than monthly.
Custom clinic website: $1,500 one-off. Design, build and launch of your website. Hosting and maintenance are included while you hold an active Convayro subscription. Ownership and licensing are set out in clause 7.
Growth System build: $2,497 one-off. Design, build and launch of the complete Growth System described in clause 3: website and quiz build, AI phone assistant configuration, automated email set-up, booking system configuration and lead notifications, delivered on your own domain and business number. Payable at checkout; your monthly Growth System subscription then begins at go-live as described in clause 3. Hosting and maintenance are included while you hold an active subscription, and ownership and licensing are set out in clause 7.
Paid advertising management: from $500 per month. We build and manage your advertising campaigns (Google or Meta), including tracking and monthly reporting. Your advertising spend is separate: you set it, and it is paid by you directly to the advertising platform on your own billing - it is not part of our fee and we never hold your ad budget. The cancellation terms in clause 8 apply; no lock-in.

3B. The 10-10-10 Launch Offer

Where you purchase the 10-10-10 Launch Offer (shown as such at checkout), the following terms apply in addition to the rest of this agreement, and prevail over clause 10 to the extent of any inconsistency.

What it is. A one-off launch fee of $995 (AUD, GST inclusive) covers your onboarding, campaign build and your first month of service. From day 31 your subscription continues at $497/month (AUD, GST inclusive) unless you cancel under clause 8. Your $497/month includes the front-desk and growth system described in clause 3, together with a $47/month usage buffer covering your messaging (Twilio SMS and MMS) and AI-handled call time; usage beyond the buffer in a billing month is charged at the usage rates in clause 3, and the buffer resets monthly and does not roll over. The launch campaign consists of a patient reactivation campaign and a Google review campaign sent to your own patient list, together with an AI conversation assistant and booking calendar we configure for you.

The guarantee. If, by the end of the Guarantee Window, your campaign has not produced at least 10 booked appointments and at least 10 new Google reviews, we will refund the $995 launch fee in full. Every dollar you paid Convayro comes back. Third-party carriage costs are not ours and are addressed below.

The Guarantee Window. The window is 10 days, counted as consecutive calendar days including weekends and public holidays, measured in Australian Eastern Time. Day 1 is the first business day after your final onboarding call, and never earlier than the day on which both of the following are true: (a) all Required Inputs are complete and received by us before 5:00pm AET (inputs received later count from the next day); and (b) your dedicated sending number and messaging registration are approved by the carrier platform. We provision the number during onboarding so these usually complete together. Your final onboarding call is the call at which we walk you through your live system and confirm it is ready to run; if anything is still outstanding after a call, the next call that closes it out is the final one, and if you postpone or miss the call the window does not start until it is held. We confirm Day 1 to you in writing (email is fine) once it is set, and the window has not started until we have. A business day is Monday to Friday excluding New South Wales public holidays. Campaign messages are sent on every day of the window, weekends included, within reasonable local hours.

Required Inputs. (1) An export of your patient list, or administrator access sufficient for us to export it; (2) access to your Google Business Profile, or its confirmed listing details; (3) read access to your booking calendar or booking software, maintained for the window plus 5 days; (4) your written approval of the Message Pack described below; (5) a valid payment method on your messaging sub-account; and (6) any patient exclusions you wish to make. We confirm each input as received.

List qualification. The guarantee is only available where your patient list meets the minimum size and mix we confirm with you at onboarding. We audit your list within 1 business day of receiving it. If it does not qualify, we tell you before anything is sent and you may choose an immediate full refund of the launch fee or to proceed on the $497/month plan without the guarantee.

Counting appointments. An appointment counts if it is booked during the Guarantee Window for any contact messaged in the campaign, whether it is booked through our system, by phone, or directly into your own calendar or booking software - which is why calendar read access is a Required Input. Appointments are matched by name or phone number. What we are responsible for is generating the booking, not what happens after it. An appointment still counts toward the guarantee if the patient later cancels, reschedules or does not show up, and we are not responsible for attendance, no-shows, cancellations, or the revenue any appointment does or does not produce. Those outcomes depend on your reminders, your policies, your pricing and the patient, and are outside our control.

Counting reviews. Reviews count as the increase in reviews visible on your Google Business Profile at the end of the Guarantee Window compared to Day 1. We invite every eligible recent patient to review you in the same way, with no incentives and no selective targeting; we never post, purchase or fabricate reviews, and we cannot and do not promise any particular star rating. Google's own moderation is outside anyone's control; reviews visible at the end of the window are what count.

Message Pack approval. Before launch we provide the exact messages, images and sequences we intend to send. You approve them in writing. The guarantee applies to campaigns run on our recommended Message Pack; if you require material rewrites, we will still run your preferred copy, but the guarantee converts to a best-efforts commitment and clause 10 applies instead. Edits requested after approval pause the clock until agreed.

Pausing the clock. The clock pauses, and resumes when resolved, on any day where progress depends on you: an escalated patient conversation left unanswered for more than 1 business day, sends paused at your request, access to a required system removed or broken, or approval withheld on something we need. Paused days are not counted.

If you handle lead replies yourself. Our AI conversation assistant answers campaign replies and books appointments for you, and is included in the launch fee. If you prefer to handle replies yourself, the guarantee depends on your speed, because speed of reply is the single biggest factor in whether a warm lead books. Because the campaign sends on every day of the window, leads arrive on every day of the window. You agree to send a first reply to each new lead within 30 minutes of their message, between 9:00am and 8:00pm local time at your clinic, on any day of the week; a message arriving outside those hours is due by 9:30am the next day. Follow-up messages in an existing conversation need a same-day response. The clock pauses for any day on which a new lead waited longer than this for a first reply. This obligation applies only if you decline the AI conversation assistant, which otherwise answers every day on your behalf at no extra cost.

When the guarantee does not apply. The guarantee is void, and the launch fee is not refundable under this clause, if: you cancel the campaign before the window ends; you revoke calendar, list or profile access during the window and do not restore it within 1 business day of us asking; the list you supply is materially inaccurate or not yours to use; or you breach clause 5 in a way that prevents delivery. Your rights under the Australian Consumer Law (clause 11) are unaffected.

Carriage costs. Campaign messages are sent from a messaging sub-account in your name with your payment method attached. Carriage is billed to your payment method on file for that sub-account - either directly by the messaging provider or through our platform's billing wallet, depending on your account configuration - at the provider's cost rates, with no margin to us on launch-campaign carriage. So you know exactly what the automation sends: the campaign sends up to three outbound messages per contact - one picture message and up to two text follow-ups - plus the conversational replies your leads generate. Before anything is sent we give you a written estimate based on your actual list size (for a typical qualifying list this is in the order of $100 to $200). Campaign sends will not exceed the written estimate - the outbound send plan is fixed by your list size, and we cap it at the figure we quote you. Conversational replies your leads generate are additional and billed at the provider's cost rates as they occur, since they depend on how many people engage. These are third-party charges and are not refundable by Convayro. During the launch month the clause 3 messaging allowance does not apply to campaign sends (they run on your sub-account); it applies as normal from your second month.

Claiming the refund. If the targets are not met, tell us within 5 business days after the window ends. You may choose either (a) a full refund of the $995 launch fee, paid to your original payment method within 5 business days of your request, or (b) we continue working on the campaign at no additional fee until both targets are reached. A refund does not cancel your subscription. Under either option, and whether or not the targets were met, your subscription continues: the first $497 monthly charge falls one month after your initial payment and monthly after that, unless you cancel under clause 8. You can cancel at any time, including together with your refund request, with no lock-in and no cancellation fee.

3C. The Appointment Guarantee plans

Where you purchase an Appointment Guarantee plan (shown as such at checkout), the following terms apply in addition to the rest of this agreement, and prevail over clause 10 to the extent of any inconsistency.

The plans. Two billing shapes, each available at two price points. All prices are AUD and GST inclusive.

Monthly: $1,500 per month, or $1,800 per month, billed monthly in advance. Target: 15 Qualifying Appointments in each Guarantee Month.
Three months upfront: $3,800, or $4,000, paid once at checkout for a 3-month term. Target: 50 Qualifying Appointments across the 3-month Guarantee Term.

The price point you accept at checkout, and the inclusions stated at checkout or in your written proposal, are what apply to your engagement (clause 2). Unless your checkout states otherwise, each plan includes the front-desk and growth system described in clause 3, with the messaging and AI call allowances stated at checkout; usage beyond an included allowance is charged at the rates on this page.

The guarantee. Your checkout shows one of two guarantee structures:

Full refund guarantee. If the Target is not reached in a Guarantee Period, we refund the plan fee you paid for that period in full, on request.
Per-appointment guarantee. If the Target is not reached in a Guarantee Period, we refund $100 for every Qualifying Appointment short of the Target, capped at the plan fee you paid for that period: at most $1,500 or $1,800 for a Guarantee Month, and at most $3,800 or $4,000 for a 3-month Guarantee Term.

Under either structure the refund is of the Convayro plan fee only. Pass-through costs are not refundable under this clause: advertising spend paid to Google or Meta, carriage and AI usage charges, domain and other third-party costs, and any build fee stated separately at checkout.

Guarantee Periods. The guarantee is measured from your Guarantee Start Date, not from checkout, so build time never counts against you. Your Guarantee Start Date is the first business day after your final onboarding call, and never earlier than the day on which your system is live (your booking route is live and your dedicated number, where your plan includes one, is approved by the carrier platform) and the Required Inputs below are complete. Your final onboarding call is the call at which we walk you through your live system and confirm it is ready to run; if anything is still outstanding after a call, the next call that closes it out is the final one, and if you postpone or miss the call the guarantee does not start until it is held. We confirm your Guarantee Start Date to you in writing (email is fine) once it is set, and no Guarantee Period has started until we have. On the monthly plans, each Guarantee Month is 30 consecutive calendar days, the first starting on the Guarantee Start Date and each following one starting the day after the last ends. On the upfront plans, the Guarantee Term is 90 consecutive calendar days from the Guarantee Start Date. Days are counted in Australian Eastern Time and include weekends and public holidays; a business day is Monday to Friday excluding New South Wales public holidays. Your billing dates are set at checkout and are unaffected.

Counting appointments. A Qualifying Appointment is an appointment or consultation (including a complimentary consultation) booked during a Guarantee Period into your calendar or booking software for a client who came to you through a Convayro channel: (a) a booking made through the website, booking page or booking link we provide or manage; (b) a booking made by you or your team following an enquiry that arrived through a Convayro channel - your website enquiry form or chat widget, missed-call text-back, the AI phone assistant, a campaign message we sent, or your Google Business Profile where we manage it; or (c) a booking made in response to a campaign we send to your existing client list. Appointments are matched by name, phone number or email address, which is why calendar read access is a Required Input. Every booking counts once, and a client who books three separate appointments counts as three. As in clause 3B, what we are responsible for is generating the booking, not what happens after it: an appointment still counts if the client later cancels, reschedules or does not attend, and we are not responsible for attendance, no-shows, cancellations or the revenue any appointment does or does not produce. Test bookings, duplicates of the same booking and bookings you decline to accept are not counted.

Required Inputs. (1) Read access to your booking calendar or booking software, maintained for each Guarantee Period plus 5 days; (2) access to your Google Business Profile, or its confirmed listing details; (3) where a campaign to your existing clients is part of your plan, an export of your client list or administrator access sufficient for us to export it, together with your written approval of the messages we intend to send; (4) a valid payment method on your messaging sub-account where one is provisioned; and (5) reasonable availability in your calendar - at least the bookable hours you confirm with us at onboarding, and never fewer than 20 bookable hours per week - so the appointments we generate have somewhere to land. We confirm each input as received.

Pausing the clock. A Guarantee Period pauses, and resumes when resolved, on any day where progress depends on you: calendar, profile or list access removed or broken; bookable availability below the level above; a lead or escalated conversation left unanswered by you for more than 1 business day where you have chosen to handle replies yourself; sends, campaigns or your website paused at your request; or approval withheld on something we need. Paused days are not counted.

When the guarantee does not apply. The guarantee is void for a Guarantee Period, and no refund is payable under this clause for that period, if during it you cancel the plan before the period ends; you revoke access to a required system and do not restore it within 1 business day of us asking; the client list you supply is materially inaccurate or not yours to use; you decline or fail to accept appointments we generate; or you breach clause 5 in a way that prevents delivery. Your rights under the Australian Consumer Law (clause 11) are unaffected.

Claiming. If the Target is not reached, tell us within 10 business days after the Guarantee Period ends and we will confirm the count from your calendar and our records. You may choose either (a) the refund described above, paid to your original payment method within 5 business days of your request, or (b) we keep working at no additional fee for that period until the Target is reached. One claim applies per Guarantee Period. A refund does not cancel your plan: a monthly plan continues and bills as normal unless you cancel under clause 8, and an upfront plan runs to the end of its 3-month term and then continues month to month at the monthly price point shown at checkout unless you cancel under clause 8 or your checkout states otherwise. No lock-in: you may cancel at any time, including together with a claim, with no cancellation fee.

4. Getting started

Onboarding begins when your first payment is processed. Your system is typically live within 7–14 days, subject to you providing reasonable access and materials (business details, channel access, client list where applicable).
The initial reactivation campaign is scheduled with you during onboarding.
Some features depend on third-party approval processes (for example phone number registration) whose timing is outside our control.

5. Your responsibilities

Your client list and consent. You confirm you have the right to communicate with the contacts you provide, and that messages we send on your behalf to your clients are sent with the consent required by the Spam Act 2003 (Cth) and any applicable law. We honour opt-outs automatically; you must not ask us to message anyone who has opted out.
Accuracy. You are responsible for the accuracy of business information you provide (services, prices, hours, qualifications). Content we prepare is based on what you give us.
Regulated industries. Where your industry is subject to advertising rules (for example health practitioner advertising), we prepare content with those rules in mind, but you remain the advertiser and are responsible for the accuracy of claims about your own services and qualifications, and for maintaining your registrations.
Automated publishing. Parts of the service publish automatically on your behalf (for example review requests, retention messages, and content posting where included). You can ask us to pause or adjust any automated element at any time.
Account security. Keep your login details secure; activity under your account is your responsibility.

5A. Responsibility for your communications

Messages sent through the service to your clients are sent on your behalf and at your standing instruction. To the maximum extent permitted by law, you are responsible for, and you indemnify us against, claims, penalties and costs arising from: contacts you provide without the required consent; instructions to message people who have opted out or must not be contacted; the accuracy of claims about your own services and qualifications; and your compliance with laws that apply to your industry’s advertising and communications. This does not apply to the extent a claim arises from our failure to follow your instructions or from our own breach of these terms.

6. Data

Your client list and customer data remain yours. We process them only to deliver the service, as your service provider, consistent with the Privacy Act 1988 (Cth) and our Privacy Policy.
On cancellation, we will provide an export of your contact list on request within 30 days of your subscription ending, after which we may delete service data associated with your account.
We record every call and meeting with you, including the initial sales or discovery call, onboarding, strategy and review meetings. You consent to being recorded, and you grant Convayro a perpetual, worldwide, royalty-free and irrevocable licence to use those recordings and any excerpts of them - including your voice, image and statements - in our own marketing, social media content, advertising, case studies, website, proposals and presentations. You are told at the start of each recorded call that it is being recorded. This licence is subject to the customer and patient carve-out in clause 7A (we never use an individual client or patient's personal information).

Patient lists and health information. Where you provide a patient list (or access from which we export one), you warrant that the list is yours, that it was collected in accordance with your privacy policy, and that you have the authority and any necessary consents to have it used for SMS and email marketing to your own current and former patients, consistent with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). We act as your service provider: we use the list only to deliver your services, on your instructions, and never for any other client or purpose. We filter for recorded marketing consent before sending, include an opt-out in every marketing message, and honour opt-outs across all campaigns permanently. Working copies held outside your account are deleted once your list is loaded.

Where your data is processed. We deliver the service using established platforms that may store data outside Australia, principally in the United States: our CRM and automation platform (LeadConnector/HighLevel), our messaging carrier (Twilio) and Google services. By using the service you authorise disclosure to these providers for service delivery. If we become aware of a data breach likely to result in serious harm, we will notify you promptly and cooperate with your obligations under the Notifiable Data Breaches scheme.

7. Intellectual property

We own the Convayro platform, systems, templates, automations and know-how. You receive a licence to benefit from them while subscribed - not ownership of them.
You own your business’s content: your name, branding, photos, and information about your business, and anything you provide to us.
Where your plan includes a website: the site is built on our platform and templates and is licensed to you while subscribed. Your domain name is yours where registered in your name, and we will assist with transfer of your domain on request. Content specific to your business (your text, your images) is yours.
If you give us feedback or suggestions, we may use them to improve the service without restriction.

7A. Use of your results in our marketing

You grant Convayro a perpetual, worldwide, royalty-free and irrevocable licence to use, in our own marketing - including case studies, our website, proposals, presentations, social posts and advertising - all of the following: (a) recordings and excerpts of our calls and meetings with you (see clause 6); (b) the messages, SMS, emails, chats, direct messages, written feedback and any other communications you send us, including screenshots of them; and (c) your business’s performance and results from the service - for example bookings recovered, reviews generated, response and answer rates, campaign figures and revenue attributed. We may identify you by business name, suburb and logo.
We never use your customers’ or patients’ personal information. Before anything is used in our marketing, any names, contact details, photographs, health information or anything else identifying an individual client or patient of yours is removed. This applies to recordings, messages, emails and every other communication covered above. Results are reported at a business level only.
This permission does not extend to any treatment, procedure or clinical outcome of your clients or patients. We market our own service, not yours.
Anything we publish will be accurate and taken from your real communications and reporting, and will not be presented as a promise of what another business will achieve (see clause 10).
This licence is granted as a condition of the service and continues after your subscription ends. It is not withdrawable, except that we will always honour the customer and patient carve-out above, and we will not publish anything untrue.

8. Cancellation

Cancel any time by written notice (email is fine). Cancellation takes effect at the end of the current billing period; no further charges after that.
Amounts already billed, including usage charges incurred, remain payable. Refunds are not provided for a partly-used billing period, except as required by law (see clause 11).

9. Failed payments and suspension

If a payment fails we will retry it over the following 14 days and notify you.
If payment remains outstanding 7 days after the first failure, we may suspend the service until payment is made. Suspension does not cancel your subscription or waive amounts owing.
If payment remains outstanding for 30 days, we may terminate the subscription and, after a further 30 days, delete service data associated with the account (your contact export remains available on request per clause 6).
Initiating a card chargeback for validly billed amounts instead of contacting us is a breach of these terms; we may suspend service, contest the chargeback with our records, and recover reasonably incurred costs.

10. Service expectations and results

We aim for high availability, but the service depends on third-party platforms and carriers (telecommunications networks, messaging carriers, hosting and platform providers, social networks), and we do not promise uninterrupted or error-free operation. Message delivery depends on carriers and recipients’ devices and cannot be guaranteed.
Except where a written guarantee expressly applies (such as clauses 3B and 3C), we do not guarantee specific business outcomes - numbers of reviews, rebookings, leads or revenue depend on factors outside our control, including your market, your service quality and your clients. We share real performance data with you rather than promising results.

AI assistants. Where your service includes an AI conversation or phone assistant, its replies are generated automatically. We configure it with guardrails - it does not give medical advice, does not name prescription products or brands, escalates sensitive conversations to you, and never confirms an appointment it has not made - and you approve its configuration at onboarding. Automated replies can still occasionally be imperfect. Tell us about any reply you believe is wrong and we will correct the configuration promptly. You remain responsible for clinical and professional communications with your patients, and to the fullest extent permitted by law our liability in connection with assistant output is limited as set out in clause 12. Your Australian Consumer Law rights (clause 11) are unaffected.

11. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, it is limited, at our choice, to re-supplying the relevant services or paying the cost of having them re-supplied.

12. Liability

Subject to clause 11: neither party is liable to the other for indirect or consequential loss (including lost profits, revenue or goodwill); and our total aggregate liability arising out of or in connection with the service in any 12-month period is capped at the subscription fees you paid in that period. You are responsible for claims arising from the contact data you provide and the instructions you give us (for example, asking us to message contacts without the required consent).

13. Term, termination by us, and survival

These terms apply while you hold a subscription.
We may terminate with notice if you materially breach these terms and do not remedy the breach within 14 days of being notified, or immediately where the breach is incapable of remedy or creates legal risk (for example unlawful messaging instructions).
Clauses which by their nature survive (data, intellectual property, liability, Australian Consumer Law, governing law) survive cancellation or termination.

14. General

Force majeure: neither party is responsible for delay or failure caused by events beyond reasonable control, including carrier and platform outages, natural events and government action.
Assignment: you may not assign this agreement without our consent; we may assign it as part of a business sale or restructure with notice to you.
Notices: we send notices to your account email; you send notices to hello@convayro.com.
Changes to these terms: material changes will be notified at least 30 days before taking effect, by email or prominent notice on this page. Continued use after the effective date is acceptance.
Entire agreement / severability: these terms plus our Privacy Policy and your order form the whole agreement; if any part is unenforceable, the rest continues.
Governing law: New South Wales, Australia. We both agree to try to resolve any dispute in good faith within 30 days of written notice before commencing proceedings; the courts of New South Wales have jurisdiction.

Contact: hello@convayro.com · Convayro, ABN 21 525 185 214