What do clinic owners ask before booking a call?

What does Convayro do?

Convayro runs done-for-you Meta ads for Australian clinics and practices: the ads, a page that captures and screens each enquiry, follow-up and booking into your calendar. For clinics that qualify, we guarantee at least 30 new patients booked every 30 days, or we work for free until we do.

Who is Convayro for?

Established clinics and practices doing $50K or more a month, with their own marketing budget and room in the diary: aesthetic and cosmetic clinics, dental practices, hair restoration, eye care and allied health.

Do you work with dental, hair, eye care or allied health practices?

Yes. We have worked with aesthetic, cosmetic, skin, hair restoration and eye care clinics, and we are now taking on dental and allied health practices.

How does the guarantee work?

If we don't book at least 30 new patients into your calendar every 30 days from the ads we run, we work for free until we do. It is agreed on the strategy call for clinics that qualify and written into your agreement before you start.

Who pays for the ads?

You pay Meta directly for ad spend, from an ad account your clinic owns. Our fee is separate, we never hold your budget, and it only changes with your approval.

How much does it cost?

Each clinic is quoted on a strategy call, with a written breakdown of our fee, the recommended ad spend and what is included before you commit. See pricing.

Why only one clinic per area?

We will not run ads for two clinics chasing the same people. While we work with you, we do not take on a competing clinic in your specialty and area.

What do you need from me?

Access to your Meta ad account and Page, a payment method on the ad account, access to your calendar, your approval of the ads, and someone to answer enquiries quickly.

Who owns the ad account?

You do. Campaigns run in your own ad account, so the data and history stay with your clinic.

Do I need a new website?

No. Each campaign gets its own landing page. A website is an optional add-on.

Do you also run Google Ads?

Yes, where search fits your treatments better. Most clinics we work with start with Meta ads.

Will the ads use treatment names or prices?

Where the rules allow it, yes. Prescription-only medicines cannot be advertised to the public in Australia at all, so for injectables the ads lead with the concern, never the product. Non-prescription treatments can be named and priced, with honest terms.

Is this compliant with AHPRA and TGA rules?

Everything we write is designed with AHPRA and TGA advertising rules in mind, and with Meta's own policies. Responsibility for advertising sits with the clinic and its registered practitioners; we build every campaign to make that easy to carry.

Can a clinic advertise cosmetic injectables on Facebook or Instagram?

A clinic can advertise the concern, the consultation and the practitioner. It cannot name, price or picture a prescription-only medicine to the public in Australia, whatever Meta allows.

Are we locked into a long contract?

No lock-in games. The term, and how to stop, are set out in writing before you start.

What is PicturePrompt™?

PicturePrompt is our personalised picture-message system. Instead of a plain marketing text, each client gets a message with their own first name rendered into a real photo of your team - something nobody deletes unread. We use it two ways: to ask happy clients for a Google review at exactly the right moment (Google Review Automation PicturePrompt), and to quietly re-invite clients who have drifted away (90-Day Retention PicturePrompt). It is one of the core parts of what we build.

What does an AI receptionist actually do for an aesthetic clinic?

It answers enquiries the moment they arrive - by phone, SMS, website chat and social message - in a warm, natural voice and tone. It handles common questions, guides patients toward booking a consultation, books that consultation into your calendar, and texts you when a real person is needed. It works after hours, on weekends, and while you’re with a patient.

Will the AI mention treatment or brand names?

No. By design, the AI never names a specific treatment or product, never quotes a treatment price, and never promises a result - even if a patient uses those terms first. It routes every enquiry to a consultation, which is the approach Australian regulators point to for clinics offering prescription procedures.

Which booking systems do you integrate with?

All of them. Phorest, Timely, Fresha, Kitomba, Square, Cliniko - and anything else you run: the depth varies by software, from a two-way calendar sync to full integration, but there is always a working route, and nothing about your setup rules you out. On your strategy call we’ll confirm the fit with whatever you currently run before you commit to anything.

What happens to calls and messages after hours?

They’re answered, not banked for the morning. The AI picks up calls and replies to messages around the clock, books consultations, and flags anything that needs you - so an 8pm enquiry is handled at 8pm, while it’s still warm.

Can the AI book appointments directly?

It books consultations into your calendar, and for returning patients it can route a requested time straight to you. We keep a reserve-then-confirm flow where it matters, so you stay in control of the diary and the clinical decisions.

Is patient data handled securely?

Yes. Information flows through established, reputable platforms, messaging follows the Spam Act’s consent and opt-out rules, and how data is collected and used is set out in our privacy policy. We’re happy to talk through specifics for your clinic on a call.