Every missed call gets a text back in seconds.
You cannot answer the phone with gloves on. Missed-call text-back replies to every unanswered call instantly by SMS, from your clinic's own number, and keeps the enquiry alive until you are free.
A missed call is rarely a missed dial. It is usually a missed booking.
When someone rings a clinic and nobody answers, very few leave a voicemail. Most go straight back to Google and call the next clinic in the list. They were ready to book with you; they simply could not reach you at the exact minute they tried.
For an owner-run clinic this is structural, not a discipline problem. You cannot answer the phone with gloves on. Missed-call text-back closes the gap without you touching anything.
A call rings out. Within seconds, the caller's phone buzzes:
“Hi, sorry we missed your call - you've reached the clinic. How can we help? Reply here and we'll get you sorted.”
The reply arrives from your clinic's number, the conversation is captured in one inbox, and the enquiry that was about to walk stays yours.
What is a missed call text back service?
It is an automation that watches your clinic's phone line and, the moment a call rings out unanswered, sends the caller an SMS from your clinic's number - within seconds, every time, including after hours.
From there it is a normal text conversation. The caller replies with what they were ringing about, you (or your front-desk system) answer when you are free, and the booking happens on the caller's timeline instead of being lost to the next clinic. Every conversation lands in one unified inbox alongside your other messages, so nothing lives only in a personal phone.
Clinics that want the call answered live as well pair text-back with the AI voice receptionist: the receptionist takes the calls it can, and text-back catches anything that still slips through. Either way, no enquiry ends at a ring-out.
What is missed call text back?
An automation that sends an instant SMS from your clinic's number to any caller whose call rings out unanswered. The caller gets a reply within seconds, the conversation continues by text, and the enquiry is captured instead of moving on to the next clinic on Google.
Does the text come from my clinic's number?
Yes. The SMS is sent from your clinic's dedicated number, so the caller recognises who it is and can simply reply. The conversation sits in a shared inbox rather than anyone's personal phone.
Does it work after hours?
Yes, and after hours is where it earns its keep. Evening and weekend enquiries are common in aesthetic clinics, and a caller who gets an instant text at 9pm will usually hold the conversation with you rather than ringing around the next morning.
Will it say anything my clinic is not allowed to say?
No. The messages are short, service-level and written in advance: acknowledging the missed call and inviting a reply. Like everything Convayro builds for clinics, the scripts are designed with AHPRA and TGA advertising rules in mind - no treatment claims, no prescription brand names.
See it working before you decide.
Book a short call and we will walk you through the system live, on your clinic's real scenarios. No lock-in contracts, ever.
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