An AI receptionist for clinics that never miss a call.
Your phone answered every hour you cannot answer it yourself: a voice assistant that is upfront about being AI, answers from your clinic's own information, and books new enquiries into a consultation in the software you already use.
You are the clinician and the receptionist. The phone does not know that.
In most small Australian aesthetic clinics, the person holding the phone is also the person holding the needle, the laser or the client's file. When a new enquiry rings mid-treatment, it goes to voicemail. Most callers do not leave one - they simply ring the next clinic on Google.
An answering service does not fix this, because a generic operator cannot answer real questions about your clinic. A chatbot pretending to be human makes it worse. What works is a receptionist that is available every hour you are not, knows your clinic properly, and is honest about what it is.
- ✓Answers immediately, day and night, and introduces itself as an AI assistant on every call - no pretending
- ✓Answers questions from your clinic's own approved information, and only that
- ✓Books new enquiries into a consultation in your existing booking software
- ✓Takes a message and alerts you the moment something needs a human
What is an AI receptionist for a clinic?
It is a voice assistant, trained on your clinic's own information, that answers your phone when you cannot. It greets the caller, says plainly that it is an AI assistant, and then does the job a good front desk does: answers the question, captures the enquiry, and offers a booking.
New clients are always booked into a consultation first, never straight into a treatment. That is deliberate. A consult-first path is the safest way for a cosmetic clinic to take on new clients, and it mirrors how careful clinics already work. Returning clients can be routed to the appointments they already know they want.
The receptionist never invents an answer. If a caller asks something outside your approved information - a clinical question, an unusual request, a complaint - it says so honestly, takes the details, and hands the conversation to you. It also never confirms a booking it has not actually made.
It works alongside the booking system you already use rather than replacing it, and it pairs naturally with missed-call text-back, so an enquiry that arrives as a call you cannot take still gets an instant reply by SMS.
- ✓Never recommends or upsells treatments - the caller leads, the assistant follows
- ✓Never gives medical or clinical advice
- ✓Never names prescription-only products or brands
- ✓Never claims to be human
- ✓Never falsely confirms an appointment
Built for clinics that answer to AHPRA and the TGA.
Cosmetic and aesthetic clinics cannot market the way a gym or a cafe can. Generic AI phone tools do not know that, and will cheerfully say things on your behalf that Australian advertising rules do not allow.
Convayro's receptionist is designed with AHPRA and TGA advertising rules in mind from the first line of its script: consult-first booking, no treatment claims, no prescription brand names, and full transparency that the caller is speaking with AI. Our whole compliance approach is public.
What is an AI receptionist for a clinic?
It is a voice assistant that answers your clinic's phone when you cannot, using your clinic's own approved information. It answers questions, captures the enquiry, offers a consultation booking in your existing software, and hands anything unusual to a human. Convayro's version introduces itself as an AI assistant on every call.
Do callers know they are speaking to an AI?
Yes, always. The assistant introduces itself as an AI assistant at the start of every call. In our experience that transparency is exactly why it works: callers relax, ask their real questions, and are happy to book. Pretending to be human is where these tools go wrong.
Can it book appointments into my existing booking software?
Yes. New enquiries are booked into a consultation in the booking system you already use, and you confirm from there. The assistant never falsely confirms an appointment it has not made, and it never books a new client straight into a treatment.
Is an AI receptionist appropriate for a cosmetic clinic under AHPRA rules?
It has to be built for it. Convayro's receptionist is designed with AHPRA and TGA advertising rules in mind: it never recommends treatments, never gives clinical advice, and never names prescription-only products. The caller leads the conversation and the assistant follows.
What happens to calls after hours?
The same thing that happens during hours: the call is answered, the question is handled from your approved information, and the enquiry is captured or booked. Evenings and weekends are when many aesthetic enquiries actually happen, so after-hours coverage is where clinics see the difference first.
See it working before you decide.
Book a short call and we will walk you through the system live, on your clinic's real scenarios. No lock-in contracts, ever.
Book a call