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How does the Convayro new patient guarantee work?
If Convayro doesn't book at least 30 new patients into your calendar every 30 days from the Meta ads we run for you, we work for free until we do. We aim for 50. The guarantee is agreed on the strategy call for clinics that qualify, and written into your agreement before anything starts.
What is guaranteed?
New patients booked into your calendar from the ads we run. Not clicks, not impressions, not a spreadsheet of names. Thirty every 30 days is the floor; 50 is what we work towards.
What does "we work for free until we do" mean?
If a 30-day period ends short of 30, you don't pay our management fee while we close the gap. Ad spend is separate: it is paid by you directly to Meta, from your own ad account, in every month.
Who is the guarantee for?
Clinics and practices where the numbers stack up: established, doing $50K or more a month, with room in the diary and an area that can support the volume. We work that out with you on the strategy call. If we can't put the guarantee in writing for your clinic, we tell you before you commit, not after.
When does it start?
Once your ads are approved and running, your page and booking route are live, and onboarding is complete. We confirm the start date in writing.
What do we need from you?
An agreed daily ad budget kept running, enough bookable hours for new patients to land in, access to your calendar so we can count, enquiries answered promptly, and your approval of the ads. The specifics are agreed with you and written into the agreement.
Why offer a guarantee at all?
Because clinic owners have been sold clicks and leads for years, and booked patients are the number that pays the rent. Putting it in writing means we are both measuring the same thing.
Questions clinic owners ask
Is the guarantee in writing?
Yes, in your agreement before you start.
Who pays for the ads?
You do, directly to Meta, from your own ad account.
Does every clinic get the guarantee?
It is agreed on the strategy call for clinics that qualify.
What if my area can't support 30 a month?
We tell you on the call, before you commit.
About the author
Lewis Price founded Convayro and runs it from Sydney. He has built patient acquisition, websites and follow-up systems for 15+ Australian clinics across aesthetics, skin, hair restoration and eye care, and writes about the advertising rules that decide what a clinic is allowed to say in an ad. Results vary by clinic, area, offer and how quickly enquiries are followed up.
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On a strategy call we look at your clinic, your area and your numbers, and tell you straight if we are not the right fit.
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